Introduction

These terms and conditions (the “Terms”) constitute a legally binding agreement between you and Winum (“Winum”, “we”, “us”, or “our”) in relation to your access to and use of the online casino, gaming services, and related products made available through the Winum website and any associated mobile or desktop applications (collectively, the “Platform”). By visiting, registering, or using any part of the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Responsible Gambling Policy, and any other supplemental policies or rules that may be published on the Platform from time to time. These Terms apply to all forms of usage, including real-money play, bonus play, free-to-play modes (if available), and any promotional or test accounts. If you do not agree with any part of these Terms, you must immediately stop using the Platform and refrain from creating or maintaining an account. You are responsible for checking these Terms regularly, as we may update or modify them at our sole discretion in order to comply with legal, regulatory, technical, or business requirements.

Winum aims to provide a secure, fair, and responsible online gaming environment, with particular emphasis on preventing underage gambling and promoting responsible gambling behaviour among adult players. These Terms are intended not only to protect our legal interests, but also to protect you from misuse of your account, misunderstanding of game rules, and irresponsible play. The Platform is designed for personal entertainment purposes only and is not intended as a source of financial income or investment. By accepting these Terms, you confirm that you understand the inherent risk of losing money in online gambling and agree that you are solely responsible for your gaming decisions and financial management. You also understand that laws related to online gambling may vary by jurisdiction, and you are solely responsible for ensuring that your use of the Platform is lawful in the place where you reside or access the services.

Winum may operate under one or more licences issued by competent regulatory authorities, depending on the jurisdictions in which services are offered. We will always strive to maintain the highest standards of compliance, transparency, and consumer protection, including safeguarding of customer funds in accordance with applicable regulations where required. However, availability of specific services, products, payment options, and promotional offers may vary among jurisdictions and may be subject to restrictions based on local law. By continuing to use the Platform after any updates to these Terms, you will be deemed to have accepted the revised version, and you should therefore review the Terms periodically. If at any point you feel that you are no longer able to comply with these Terms or that gambling is causing you financial, social, or emotional harm, you should immediately stop using the Platform and make use of our responsible gambling tools.

Acceptance of Terms

By creating an account, logging in, depositing funds, participating in any casino game, placing a bet, claiming a promotion, or otherwise interacting with the services offered by Winum, you expressly acknowledge that you have read these Terms in full and agree to comply with them without reservation. Acceptance of these Terms forms a contract between you and Winum, which governs your entire relationship with the Platform, including all transactions, game participation, and communication with our support team. You agree that any use of the Platform by you signifies your acceptance of these Terms as they are presented at the time of use, including any changes that may have been implemented since your previous visit. If you do not understand any part of these Terms, you are advised to seek independent legal advice before proceeding with registration or continued use of the services.

You further acknowledge that Winum may require you to provide explicit confirmation of acceptance of updated Terms, for example through a pop-up notification, email confirmation, or a checkbox at login. In such cases, your continued use of the Platform may be conditional upon your acceptance of the updated Terms. If you decline to accept updated Terms, you may be prevented from accessing your account, although you may still be permitted to withdraw any remaining legal balances, subject to verification and compliance checks. Winum shall not be liable for any loss or inconvenience you may suffer if you refuse updated Terms and your account access is consequently limited or closed in accordance with regulatory or risk requirements.

By accepting these Terms, you confirm that you are acting on your own behalf and not as an agent, nominee, or representative of any third party. You further confirm that any funds you use on the Platform are not derived from illegal or unauthorised activities and that you will not use the Platform for any purpose that is unlawful or prohibited under these Terms. You also consent to the use of electronic communications for the purpose of receiving notices, policies, and records of transactions or agreements, understanding that such communications satisfy any legal requirements for written documentation. If you disagree with these Terms at any time, your sole remedy is to discontinue using the Platform and, if eligible, request account closure and withdrawal of available funds.

Eligibility & Age Restriction (18+ only)

Access to and use of the Winum Platform is strictly limited to individuals who are at least eighteen (18) years of age, or the legal age of gambling in their jurisdiction, whichever is higher. By registering an account, you confirm that you meet the minimum legal age requirement and that you are legally competent to enter into binding contracts under the laws applicable to you. Underage gambling is expressly prohibited on the Platform, and Winum adopts a zero-tolerance policy towards the creation or use of accounts by persons under 18 years of age. If we become aware, or have reasonable grounds to suspect, that an account has been opened or used by an underage person, we will immediately suspend or close the account, void any bets or winnings, and may report the matter to relevant authorities. Parents, guardians, and adults are strongly advised to monitor and restrict access to devices and payment instruments that may be used by minors to attempt to access our services.

You are solely responsible for determining whether the use of the Platform is legal in your country or region of residence, and you must not access the Platform if such access is unlawful or restricted in your jurisdiction. Winum does not provide legal advice, and nothing on the Platform should be construed as such. If you are resident in a country or territory where online gambling is prohibited, or if you are a citizen of such a country temporarily located elsewhere, you must not register or use the Platform. Attempting to circumvent geographic restrictions, age verification measures, or identity checks by using virtual private networks (VPNs), proxies, or fraudulent documentation is strictly prohibited and may lead to immediate termination of your account. Winum reserves the right to request proof of age and identity at any time and to suspend access until successful verification is completed.

The risks of underage gambling are significant, including financial harm, psychological distress, and interference with academic and social development. Winum is committed to helping prevent young people from being exposed to gambling and encourages the use of parental control software and device restrictions to minimise the chance of unauthorised access. If you suspect that a minor has access to your account, you must immediately change your login credentials and contact our support team for further protection measures, including temporary suspension. Any adult who facilitates or allows underage access to the Platform may be in breach of these Terms and of applicable laws and may face account closure and forfeiture of funds, subject to regulatory requirements. By accepting these Terms, you acknowledge your responsibility to keep your login details secure and to avoid sharing them with any other person, especially minors.

Account Registration

In order to access the real-money services offered by Winum, you must complete the account registration process on our Platform, providing accurate, current, and complete information as requested in the registration form. You must supply personal details including, but not necessarily limited to, your full legal name, date of birth, residential address, email address, and mobile telephone number. Winum may also request additional information such as occupation, source of funds, and preferred currency, particularly where required for anti-money laundering, counter-terrorist financing, or responsible gambling assessments. You agree that all information you provide during registration and throughout the lifetime of your account is truthful and that you will promptly update any details that change, such as address or contact number. Providing false, incomplete, or misleading information constitutes a breach of these Terms and may result in account suspension, closure, voiding of bets, and potential reporting to relevant authorities.

As part of the registration and ongoing compliance process, Winum may conduct identity verification and know-your-customer (KYC) checks by requesting copies of official documents such as a passport, national identity card, driving licence, utility bill, or bank statement. We may also use third-party verification services or databases, where legally permitted, to confirm your identity, age, and address. Until verification is completed to our satisfaction, we may place restrictions on your account, including, without limitation, limits on deposits, blocks on withdrawals, or temporary suspension of access to certain games. Failure to provide requested documentation within the time frame indicated may lead to account closure and, where required by law, forfeiture or return of funds subject to regulatory instructions. You are responsible for ensuring that documents supplied are legible, valid, and unaltered, and Winum reserves the right to reject any documents that appear tampered with or fraudulent.

You are permitted to open only one account with Winum, and you must not attempt to create multiple accounts using different names, email addresses, or devices. Duplicate accounts are strictly prohibited and may be closed, with associated winnings voided and balances handled in accordance with applicable regulations and our internal policies. If you discover that you have created more than one account, you must inform us immediately so that the accounts can be reviewed and consolidated where appropriate. You are not allowed to transfer your account, sell it, or allow another person to use it, even temporarily. Your account is for your personal, non-commercial use only and must not be used on behalf of any third party or for any unlawful purpose.

You are responsible for maintaining the confidentiality of your username, password, and any other login credentials associated with your account. You must not disclose your credentials to any other person or permit any other individual to access your account. Any activity carried out using your login details will be considered to have been carried out by you, and Winum will not be liable for losses arising from unauthorised access if you have failed to keep your credentials secure. We recommend using a strong password and changing it regularly, as well as enabling any additional security measures offered on the Platform. If you suspect that your login details have been compromised, you must immediately change your password and contact our customer support so that appropriate security steps, including temporary locking of your account, can be taken.

Deposits & Withdrawals

To participate in real-money games and other wagering services on the Winum Platform, you must deposit funds into your player account using one of the approved payment methods made available in your region. All deposits must originate from a payment instrument or digital wallet that is registered in your own name; depositing on behalf of another person or using a third party’s funds is not permitted. Winum reserves the right to request proof of ownership of the payment method used, and to decline or reverse a transaction if ownership cannot be satisfactorily verified. Deposited funds should be used for the purpose of placing bets and participating in games, not for currency exchange or money transfer activities. We may apply minimum and maximum limits on deposit amounts, and these limits may vary by payment method, currency, and jurisdiction.

Withdrawals of funds from your account are subject to successful completion of identity verification and any additional checks that may be required under anti-money laundering or responsible gambling regulations. In most cases, withdrawals will be processed using the same method and payment instrument previously used for deposits, within the technical and regulatory constraints applicable to that payment method. Winum may impose withdrawal limits per day, week, or month, and these limits may vary based on your account status, verification level, and jurisdiction. Processing times for withdrawals may depend on internal review processes as well as the policies of payment providers and banking institutions, and Winum is not responsible for delays attributable to third parties. You acknowledge that in case of suspected fraud, chargeback risk, or violation of these Terms, we may temporarily hold withdrawals pending investigation.

All transactions may be subject to transaction monitoring, and Winum reserves the right to refuse or revoke deposits or withdrawals if there is any suspicion of fraudulent activity, abuse of bonuses, money laundering, or other prohibited conduct. In such circumstances, we may also be required to report the activity to relevant financial or regulatory authorities. You should retain proof of all transactions with the Platform, such as bank statements or screenshots, in case of any future disputes. Currency conversion, where applicable, will be carried out at prevailing exchange rates determined by the payment provider or Winum, and may involve fees or differences between buy and sell rates; you accept that such charges are your responsibility unless explicitly stated otherwise. You are also responsible for any taxes, fees, or duties imposed by your jurisdiction on gambling winnings or transfers.

In relation to Winum crypto casino services and Winum crypto games, deposits and withdrawals using cryptocurrencies will be subject to additional terms concerning network fees, confirmation times, and volatility risk. You acknowledge that blockchain transactions may be irreversible and that network delays or congestion may impact the speed at which deposits are credited or withdrawals are received. Winum may specify minimum confirmation requirements and reserves the right to adjust them based on network conditions and risk considerations. You also accept that the value of cryptocurrencies can fluctuate significantly and that Winum is not responsible for any loss of value between the time of deposit, game play, and withdrawal. It is your responsibility to ensure that the wallet addresses you provide are correct and under your control; transactions sent to incorrect or incompatible addresses may be permanently lost and cannot typically be recovered.

Payment Methods Table

The payment methods listed above are for illustrative purposes and may vary based on your location, regulatory requirements, and the commercial arrangements in place at the time you transact. Some methods may not be available for both deposits and withdrawals, in which case alternative methods for withdrawals will be provided where feasible. Winum reserves the right to add, modify, or discontinue any payment method at its discretion, with or without prior notice, provided that any change complies with applicable regulations. Before initiating a transaction, you should review any specific terms, fees, and limits that may apply to your chosen payment method on the relevant cashier or payments page. You must not attempt to use payment methods that are restricted in your country or that belong to another individual, as such conduct may lead to account review and potential closure.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, cashback, tournaments, loyalty rewards, or other promotional incentives to eligible players, subject to specific terms and conditions that will be described in the relevant offer. Such promotions may be made available through the Winum Platform, email communications, SMS, push notifications, or affiliated websites, and may include requirements such as minimum deposits, wagering obligations, time limits, or game restrictions. By accepting a bonus or participating in a promotion, you agree to abide by the specific promotional rules in addition to these general Terms. If there is any conflict between promotional terms and these Terms, the promotional terms will prevail to the extent of the inconsistency, but all other provisions of these Terms will remain in force. You are responsible for reading and understanding the conditions attached to each promotion before opting in, as failure to meet requirements may result in forfeiture of the bonus and any associated winnings.

Bonuses and promotions are typically intended for recreational players and must not be abused through coordinated strategies, arbitrage, hedging, multi-accounting, or any form of collusion. Winum reserves the right to withhold, cancel, or reclaim any bonus or promotional reward, and any associated winnings, if we reasonably suspect bonus abuse, fraudulent conduct, or a violation of these Terms or the specific terms of the promotion. Examples of bonus abuse may include, but are not limited to, using multiple accounts to claim the same offer, placing bets that exceed maximum allowed stakes while using bonus funds, or deliberately playing low-risk bets to meet wagering with minimal risk. We may also enforce maximum bet limits while playing with bonus funds and restrict certain games from contributing or fully contributing towards wagering requirements. Details of such restrictions will be clearly indicated in the terms of each promotion.

Certain bonuses may be subject to wagering requirements, meaning that you must wager a specified multiple of the bonus amount, the deposit plus bonus amount, or another specified value before you can convert bonus funds into withdrawable cash. If you attempt to withdraw funds before meeting wagering requirements, Winum may cancel any active bonuses and deduct associated bonus winnings. Wagering requirements and qualifying games may vary by promotion and jurisdiction, and some games may contribute at a reduced rate or not at all towards the completion of wagering. Time limits may apply, and bonuses or promotional balances that are not used or cleared within the specified period may be removed. It is your responsibility to monitor your bonus status and wagering progress through the tools and displays provided in your account.

Promotions may be limited to one per person, household, device, IP address, or payment method, and Winum reserves the right to limit or exclude certain players from specific offers based on risk assessment, responsible gambling considerations, or legal restrictions. In addition, we may run targeted or personalised promotions that are available only to a specific group of players based on their activity, preferences, or location. Winum also reserves the right to modify or cancel promotions at any time, including ongoing offers, where necessary to address errors, comply with regulatory requirements, or prevent abuse, provided that such changes will not unfairly disadvantage players who have already accepted and acted in reliance on a promotion. Any dispute relating to bonuses or promotions will be handled in accordance with our Complaints & Dispute Resolution section, and Winum’s decision shall be final subject to applicable laws and regulatory oversight. You should not rely on bonuses or promotions as a regular source of income or as a way to recover losses.

Game Rules

Each game offered on the Winum Platform, including but not limited to slots, table games, live dealer games, crash games, and speciality games, is governed by its own specific set of rules. These rules may be provided within the game interface, on dedicated information pages, or in supplementary documentation made available on the Platform. By participating in any game, you confirm that you have read and understood the rules applicable to that game and agree to abide by them. If you do not understand a particular rule or feature, you should refrain from playing until you have obtained clarification through the help sections or by contacting customer support. Any bets placed in ignorance of the applicable rules will nevertheless be considered valid and binding once accepted by our systems, subject to the limited circumstances for bet cancellation described in these Terms.

All bets must be placed via the official Winum interface and must be accepted by our servers before they are considered valid. Once a bet has been confirmed, you may not cancel or modify it except in rare cases where technical errors or malfunctions have occurred, and only at Winum’s discretion. It is your responsibility to check that your bet details such as stake amount, selection, and game round are correct before confirming the wager. Any disputes regarding the outcome of a game or bet will be resolved using the records, logs, and game histories maintained by Winum and its game providers, which will be considered final and conclusive unless clear evidence of error or manipulation can be demonstrated. You have the right to request a reasonable explanation of game outcomes and bet settlements, but you acknowledge that complex algorithms and random number generation may not always be fully explainable in layman terms.

Certain games may have minimum and maximum stake limits, which can vary by table, game type, and jurisdiction. You are responsible for ensuring that your bets fall within the permitted range, and any attempted bets outside these limits may be automatically rejected by the system. Progressive jackpot games, if offered, may have additional rules regarding eligibility for jackpots, contribution percentages, and payout structures. In the event of a jackpot win, additional verification procedures may be triggered, and payout may be subject to regulatory approvals or staged payments, where permitted by law and clearly stated in the game rules. Game availability may also be subject to jurisdictional restrictions, meaning that some games may not be accessible if you are located in certain territories.

Live dealer games, where available, are conducted in real time with human dealers in a controlled studio environment. These games may be subject to delays, interruptions, or disconnections due to network issues or technical failures, whether on your side or ours. If a game round is interrupted after your bet has been placed but before a result has been determined, the usual procedure is that the bet will either remain pending until the game resumes or be voided with the stake returned, depending on the game provider’s rules. If the outcome has already been determined but not yet displayed to you due to technical issues, the correct result will remain valid and will be applied to your account once the connection is restored. Winum does not accept responsibility for losses arising from your local internet disruptions, hardware failures, or device incompatibilities.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and trustworthy gaming environment, with all outcomes of games determined by certified random number generators (RNGs) or physical randomness mechanisms in the case of live dealer games. RNG-based games are supplied by reputable software providers who are required to undergo strict testing and certification by independent testing laboratories. These independent agencies evaluate the randomness, fairness, and theoretical return to player (RTP) rates of games, ensuring that outcomes are unpredictable and not biased in favour of either the player or the house beyond the mathematically defined house edge. By using our services, you acknowledge that the house edge is an integral part of the business model and that long-term play is expected to result in a net loss for most players.

The RNG processes are designed to ensure that each game round is independent of the previous ones, and that past outcomes do not influence future results. This means there is no such concept as a machine being “due” to pay or a game being “hot” or “cold” in a way that can be exploited by players. Any perception of patterns or streaks is a natural feature of random events and does not reflect any manipulable bias in the system. Attempting to use software, bots, scripts, or any automated means to predict or influence game outcomes is strictly prohibited and constitutes a serious breach of these Terms. Winum reserves the right to void bets, confiscate winnings, and close accounts where we have reasonable evidence that automation or exploitation of technical vulnerabilities has been attempted.

Game results and bet settlements are determined according to the data recorded on our servers and those of our licensed game providers. In the event of any discrepancy between the displayed outcome on your device and the records stored on our or our providers’ systems, the latter will prevail. If a game malfunctions or produces an outcome that is technically impossible according to the game rules, that game round may be declared void at Winum’s discretion, and stakes may be returned or re-settled based on the correct outcome. Malfunction of any kind, whether hardware or software, voids all plays and payouts that would have resulted directly from the malfunction. Winum will not be liable for any indirect or consequential losses resulting from such malfunctions, although we will take reasonable steps to rectify errors and restore affected services promptly.

To maintain fairness and integrity, Winum regularly monitors gameplay patterns for signs of collusion, cheating, advantage play, exploitation of timing or connectivity, or other suspicious behaviour. Any strategies that exploit obvious bugs, visual glitches, or misconfigurations in a game, or that rely on unreasonably delaying or interrupting game rounds to gain information, are considered prohibited. We may suspend or restrict your account while investigations are ongoing and may share relevant information with regulators or law enforcement agencies if required. If we conclude that you have breached fair play principles, we may cancel affected bets, withhold or recover winnings, and close your account, subject to your right to lodge a complaint. We may also update games, software, or rules at any time to correct errors or close loopholes, and your continued use of the Platform signifies your acceptance of such changes.

Responsible Gambling

Winum recognises that while online gambling can be an enjoyable leisure activity for many adults, it also carries a risk of financial harm, emotional distress, and social problems for some individuals. We are committed to promoting responsible gambling practices and providing tools and resources that help you maintain control over your play. Gambling should never be seen as a way to earn income, repay debts, or resolve financial difficulties; it should always remain a form of entertainment where you only stake money you can afford to lose. By using the Platform, you acknowledge the risks associated with gambling and agree to take personal responsibility for your behaviour, including monitoring your spending, time, and emotional responses. If you notice signs of loss of control, such as chasing losses, neglecting personal responsibilities, or feeling anxious or depressed about gambling, you should seek help immediately and consider using our responsible gambling tools.

We strongly discourage attempts by underage persons to access gambling services and emphasise that the Platform is strictly restricted to players aged 18 and above. Parents and guardians should use parental control software, device passwords, and content filters to prevent unsupervised access to gambling websites and financial instruments by minors. Winum will take prompt action if we suspect underage gambling, including account suspension and communication with relevant authorities where necessary. We also recognise that young adults between 18 and early 20s may be especially vulnerable to impulsive behaviour and financial over-commitment, and we encourage such users to set conservative deposit and loss limits from the outset. The impact of problem gambling on education, career prospects, relationships, and mental health can be severe, and it is vital to address risky behaviour early rather than waiting for it to escalate.

Winum offers a range of tools to assist you in managing your gambling activity, including deposit limits, session time reminders, reality checks, time-outs or cooling-off periods, and self-exclusion options. These tools are designed to empower you to set boundaries that reflect your personal circumstances and risk tolerance. You are encouraged to use these tools proactively, rather than waiting for difficulties to arise. You may also request additional limitations such as bet limits or loss limits, where available, and we will implement them as soon as reasonably practicable. In some cases, based on your behaviour or risk profile, Winum may impose certain restrictions on your account, such as lowered deposit limits or mandatory cooling-off periods, in line with our responsible gambling obligations.

Tools & Features (table)

Use of responsible gambling tools is subject to specific conditions, including minimum or maximum duration, cooling-off periods before increases, and irreversible self-exclusion terms, all of which are designed to prevent impulsive decisions. For example, reducing a deposit limit may take effect quickly, but increasing a previously reduced limit may only take place after a waiting period to encourage reflection. Self-exclusion is typically non-reversible for the chosen period, and once activated, you will not be permitted to re-open or create another account until the exclusion has expired and an appropriate review has been conducted. You must provide accurate information when requesting these measures so that we can apply them effectively across your account.

Support Resources

If you believe that gambling is causing you harm, you are encouraged to seek professional help in addition to using the tools available on the Platform. There are several independent support organisations that specialise in assisting individuals and families affected by problem gambling. These may include national helplines, counselling services, online support forums, and self-help resources that can offer guidance, coping strategies, and in some cases, free or low-cost therapy. Winum may provide links or references to such generic support organisations on its Responsible Gambling pages; these organisations are independent from Winum and have their own terms of use and privacy policies. You should review these carefully before engaging with their services.

In addition to third-party support, you can contact our customer support team to discuss your concerns and explore options for increased account restrictions or permanent self-exclusion. While our staff are not mental health professionals, they are trained to respond sensitively and to direct you towards appropriate resources where possible. If we identify indicators of harmful gambling behaviour in your account activity, we may proactively contact you to offer information on responsible gambling features and may, where appropriate, implement temporary restrictions while we assess the situation with you. We may also request that you provide information about your financial circumstances to ensure that your level of gambling does not appear disproportionate to your means, as part of our obligations to protect vulnerable players. Any information you provide in this context will be handled confidentially in accordance with our Privacy & Data Protection section.

You should also consider involving trusted family members or friends if you are concerned about your gambling, as external support can play a crucial role in recovery. If you share finances with another person, such as a spouse or partner, you may need to discuss the impact of gambling on your shared budget and agree on boundaries and oversight. Blocking software that restricts access to gambling sites and applications across your devices can also be useful, particularly during self-exclusion or treatment. Remember that acknowledging a problem is a sign of strength, not weakness, and that early intervention can prevent more serious consequences such as debt, relationship breakdown, or severe mental health issues.

Prohibited Activities

When using the Winum Platform, you must not engage in any conduct that is illegal, fraudulent, abusive, or otherwise in violation of these Terms, applicable laws, or the rights of third parties. Prohibited activities include, but are not limited to, money laundering, terrorist financing, identity theft, use of stolen payment details, chargeback abuse, and any attempt to disguise the true source of funds. You must not use the Platform for any commercial or professional purpose, such as running betting syndicates, acting as an agent for other players, or conducting arbitrage across multiple operators in a way that breaches their terms. Collusion with other players, including sharing of information or coordinating betting patterns to gain an unfair advantage, is strictly forbidden. Any attempt to manipulate odds, outcomes, or game mechanics, whether by exploiting software bugs, using unauthorised tools, or interfering with network communications, will be treated as serious misconduct.

You must not create or attempt to create multiple accounts, including accounts registered under fake names, names of other individuals, or entities, for the purpose of circumventing limits, claiming multiple bonuses, or engaging in other forms of abuse. Similarly, you must not sell, transfer, or acquire accounts, nor should you share your login credentials with anyone else. Use of robots, scripts, macros, or other automated tools to access or interact with the Platform is prohibited unless expressly authorised in writing by Winum for specific testing or integration purposes. You must not reverse engineer, decompile, disassemble, copy, or otherwise attempt to obtain the source code of the Platform or any of its components, except where explicitly allowed by law and only after providing prior written notice to Winum. Interference with the proper functioning of the Platform, including denial-of-service attacks, introduction of viruses, or manipulation of traffic, is similarly prohibited.

You must not use the Platform or its communication features, such as chat functions in live games (if available), to send or post any content that is defamatory, obscene, abusive, racist, sexist, discriminatory, or otherwise offensive. Advertising, spamming, or solicitation of other players for commercial, political, or religious purposes is not allowed. You must not infringe upon the intellectual property rights of Winum or third parties, including trademarks, copyrights, and database rights, by using content from the Platform without permission. Any attempt to bypass geographic or technical restrictions, such as by using VPNs or proxies to claim offers not intended for your jurisdiction, may result in the invalidation of bets and bonuses, and the closure of your account. Winum reserves the right to investigate suspected breaches of this section and to take appropriate action, including freezing funds, reporting to authorities, and initiating legal proceedings.

Restricted Countries (table)

The availability of the Platform and specific products or services may be restricted or prohibited in certain countries due to legal, regulatory, or commercial considerations. It is your responsibility to ensure that you do not access the Platform from a country where online gambling is illegal or where Winum does not accept customers. The list below is for illustrative purposes only and may not be exhaustive; Winum reserves the right to update and modify its restricted countries list at any time.

If you are located in, or a resident or citizen of, a restricted country, you must not register for, access, or use the Platform. If Winum discovers that you have provided false or misleading information regarding your location or residence in order to circumvent these restrictions, we may immediately suspend or close your account, void bets, and withhold any winnings, subject to regulatory instructions. We may also report such activity to relevant authorities, as misrepresentation of your location may constitute a legal offence in some jurisdictions. Use of VPNs, proxies, remote desktops, or similar tools for the purpose of disguising your actual location is strictly prohibited and may be treated as a serious breach of these Terms. Winum may conduct periodic checks of IP addresses, device identifiers, and documentation to ensure compliance with this section.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws and industry best practices. When you register an account or use the Platform, we collect and process certain personal information, such as your name, contact details, date of birth, identification documents, transaction history, and gaming activity. This information is used for purposes including, but not limited to, account management, payment processing, fraud prevention, responsible gambling monitoring, and compliance with legal obligations such as anti-money laundering regulations. We may also process your data to personalise your experience, improve our services, and provide you with marketing communications where permitted by law and where you have not opted out.

Your personal data may be shared with third-party service providers who assist us in operating the Platform, such as payment processors, identity verification companies, game providers, IT support, and analytics services. These third parties are contractually bound to handle your data securely and only in accordance with our instructions and applicable law. In some cases, your data may be transferred to and processed in countries outside your country of residence, which may have different data protection standards. Where required, Winum will implement appropriate safeguards, such as contractual clauses, to ensure an adequate level of protection for your data. We may also disclose your information to law enforcement, regulatory bodies, or other authorities where necessary to comply with legal obligations, respond to lawful requests, or protect our rights and the safety of our players.

Winum takes reasonable technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, secure storage, and regular security assessments. While we strive to maintain robust security, no system can be completely free from risk, and we cannot guarantee absolute security of your information, particularly in relation to transmissions over the internet which may be vulnerable to interception. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices to prevent unauthorised access to your account. You should also notify us immediately if you become aware of any unauthorised use of your account or any other breach of security.

You have certain rights in relation to your personal data, which may include the right to access, correct, update, or delete certain information we hold about you, subject to legal and regulatory limitations. You may also have the right to object to certain types of processing or to withdraw consent where processing is based on your consent, although this may affect your ability to use certain features of the Platform. Requests to exercise your data rights should be submitted using the contact details provided in our Privacy Policy, and we may ask you to verify your identity before responding. We will endeavour to respond to your requests within a reasonable timeframe and in accordance with applicable law. Retention of your data will be limited to the duration necessary to fulfil the purposes described, including meeting legal obligations relating to recordkeeping and regulatory reporting.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, where we have reasonable grounds to believe that you have breached these Terms, engaged in prohibited activities, or pose a risk to the integrity or reputation of the Platform. Suspension may be temporary and used as a precautionary measure while we conduct investigations into suspicious or irregular activity, such as unusual betting patterns, multiple accounts, or possible fraud. During suspension, you may be prevented from placing new bets, depositing, withdrawing, or accessing certain features, although you may still be able to contact customer support. If our investigation confirms a breach, we may proceed to close your account permanently and take further steps such as voiding bets or confiscating funds, subject to applicable laws and regulatory instructions.

You have the right to request closure of your account at any time by contacting customer support and following the provided procedures. Upon receiving your request, Winum will verify your identity and process the closure, subject to settlement of any pending bets or outstanding obligations. If funds remain in your account at the time of closure and there is no suspicion of illegal activity, we will arrange for withdrawal of such funds to a suitable payment method, where legally permitted. You should note that closing your account voluntarily is different from self-exclusion; if you have concerns about problem gambling, you should expressly request self-exclusion to ensure that stronger measures and irreversible blocks are applied. Once your account is closed, whether by you or by Winum, you must not attempt to create a new account unless expressly authorised.

In some circumstances, such as account inactivity over a prolonged period, Winum may categorise your account as dormant and charge a reasonable administrative fee, where permitted by law, after giving you advance notice. Dormant account policies, including timeframes and fee amounts, will be clearly described in a separate section of the Platform or in communications sent to you. If your account remains dormant for an extended period and we are unable to contact you, we may be required under law to remit any remaining funds to a government body or other authority as unclaimed property. In such cases, your right to claim those funds may be subject to the procedures established by that authority.

Where your account is suspended or terminated, you may have the right to appeal the decision by submitting a complaint through the procedures described in the Complaints & Dispute Resolution section. We will review your case, consider any additional information you provide, and respond with our final decision within a reasonable period, subject to our regulatory obligations. However, in cases involving serious breaches, legal obligations, or instructions from regulators or law enforcement, we may be unable to reverse certain actions, such as freezing funds or filing reports, even if you dispute the circumstances. You acknowledge that Winum’s obligations to comply with applicable laws and safeguard the integrity of the Platform may, in some cases, override individual customer preferences.

Limitation of Liability

To the maximum extent permitted by law, Winum shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages. This includes, without limitation, loss of profits, loss of goodwill, loss of data, business interruption, or other intangible losses resulting from your use or inability to use the services. Winum’s total aggregate liability towards you for any claims arising from or related to these Terms, whether in contract, tort, or otherwise, shall be limited to the lesser of (i) the amount of real-money deposits you have made into your account during the six (6) months preceding the event giving rise to the claim, or (ii) the actual amount of funds in your account at the time of the event. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

You acknowledge that online gambling inherently involves risk and that losses are a possible and likely outcome of participation in games over time. You agree that you are solely responsible for your decisions to place bets, participate in games, and use the services, and that Winum bears no responsibility for your choice of stakes, strategies, or duration of play. You further agree that you will not hold Winum liable for any decisions you make based on information or content on the Platform, including game rules, promotional messages, or general advice, which are provided for informational and entertainment purposes only and do not constitute financial or legal advice. Winum is not responsible for any loss or damage resulting from your failure to maintain the security and confidentiality of your account credentials or devices.

Winum shall not be responsible for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, strikes, lockouts, failures of public or private telecommunications networks, power outages, or actions of government or regulatory authorities. In such circumstances, our obligations will be suspended for the duration of the event, and we will use reasonable efforts to resume services as soon as practicable. We do not guarantee that the Platform will be free from errors, interruptions, or malfunctions at all times, and we may need to carry out maintenance or upgrades that temporarily affect access. While we strive to ensure accurate and up-to-date information, we do not warrant that all information on the Platform will be error-free or complete at all times.

You are responsible for ensuring that your use of the Platform complies with local laws and that you are not prohibited from using online gambling services. Winum does not accept any liability for losses or penalties you may suffer as a result of breaching local laws or regulations. You should seek independent legal and tax advice regarding the legality and implications of online gambling in your jurisdiction if you are uncertain. Some jurisdictions do not allow the exclusion or limitation of certain liabilities, so the above limitations may not apply to you to the extent prohibited by law.

Complaints & Dispute Resolution

If you have a complaint relating to the Platform, your account, a transaction, or the outcome of a game, you should first contact Winum customer support using the channels provided on the Platform. When submitting a complaint, you should provide clear and detailed information, including your account details, relevant dates and times, game or transaction references, and a description of the issue. We recommend that you submit complaints as soon as possible after the event in question, as delays may affect our ability to investigate. Winum will acknowledge receipt of your complaint and will make reasonable efforts to investigate and respond within a reasonable timeframe, taking into account the complexity and nature of the issue. During our investigation, we may request additional information or documentation from you in order to clarify the facts.

Our complaints handling process is designed to be fair, transparent, and in compliance with any applicable regulatory requirements. We will review relevant logs, transaction histories, game records, and communication transcripts to reach a conclusion. Once we have completed our investigation, we will inform you of our decision and any proposed remedy or corrective action, if applicable. If you are not satisfied with our response, you may request an escalation or further review, and we will provide information on available options, which may include internal escalation to senior management or referral to an independent dispute resolution body where such arrangements exist. You must cooperate in good faith during the complaint process and refrain from abusive language or conduct towards our staff.

In some regulated jurisdictions, players may have access to independent alternative dispute resolution (ADR) or mediation services for gambling disputes. Where applicable, details of these ADR providers will be made available on the Platform or provided upon request. You may be required to exhaust our internal complaints procedure before referring the matter to an external body. The decision of an ADR body may be binding or non-binding depending on the jurisdiction and the specific arrangements in place. Use of ADR does not prevent you from pursuing legal remedies through the courts, but in many cases, it can provide a quicker and less costly means of resolving disputes.

Any dispute concerning the interpretation of these Terms, the validity of a bet, or the outcome of a game will be resolved by reference to the records and information held by Winum and its game providers. In the event of a discrepancy between data stored in our systems and data displayed on your device, the former will prevail. You agree that, subject to your rights under applicable law, Winum’s decision in relation to disputes will be final. However, this does not affect your right to pursue legal action in the competent courts as set out in the Governing Law section, particularly in cases where you believe that Winum has breached legal or regulatory obligations.

Governing Law

These Terms and any disputes arising out of or in connection with them, including questions concerning their existence, validity, or termination, shall be governed by and construed in accordance with the laws of the jurisdiction in which Winum is legally established or licensed to operate, as specified on the Platform or in relevant regulatory disclosures. The choice of governing law does not affect any mandatory consumer protection provisions that may apply under the law of your country of residence, to the extent that such provisions cannot be lawfully excluded. In case of conflict between mandatory local laws applicable to you and the governing law specified here, the mandatory provisions will prevail to the extent of the inconsistency.

Subject to any mandatory arbitration or ADR mechanisms that may apply in specific regulated markets, you and Winum agree that the courts of the jurisdiction specified by Winum as its primary place of business shall have exclusive or non-exclusive jurisdiction (as indicated in regulatory disclosures) to hear and determine any legal action, suit, or proceeding arising out of or in connection with these Terms. You waive any objection to such courts on the grounds of venue or forum non conveniens, subject to your rights under applicable consumer protection law. Nothing in this section shall limit Winum’s right to bring proceedings against you in any other court of competent jurisdiction, including in your country of residence, where this is necessary to enforce a judgment or to protect our rights.

If any part of this Governing Law section is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. You should be aware that laws and regulations relating to online gambling are subject to change and may differ significantly between jurisdictions, which can impact the enforceability of certain provisions of these Terms. Winum will endeavour to keep its legal disclosures up to date, but you remain responsible for ensuring that your use of the Platform complies with any public policy or mandatory rules applicable in your location.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding the subject matter they cover and supersede any prior agreements, understandings, or arrangements, whether written or oral, relating to the Platform and its services. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, power, or remedy, nor shall a single or partial exercise of such right, power, or remedy preclude any other or further exercise of it. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to another entity, for example in connection with a merger, acquisition, corporate reorganisation, or transfer of business, provided that such assignment does not materially reduce the level of protection afforded to you under these Terms. In such cases, we will take reasonable steps to notify you, and your continued use of the Platform after such changes will constitute acceptance of the new arrangements.

Any notices or communications from Winum to you may be delivered by email, internal message through your account, push notification, SMS, or by posting information on the Platform. You are responsible for keeping your contact details up to date and for regularly checking for messages and updates. All communications and notices sent by you to Winum should be directed to the contact details provided on the Platform, and will be deemed received when actually received and acknowledged by us, subject to our standard operating hours.

Your continued use of the Platform confirms that you have read, understood, and agreed to these Terms, including the strict 18+ restriction, the emphasis on responsible gambling, and the legal obligations relating to fair play, anti-fraud measures, and data protection. If at any time you no longer agree with these Terms, or if you feel that your gambling is no longer under control, you must immediately cease using the services and consider seeking support and using our self-exclusion or other responsible gambling tools. By registering and playing on Winum, including any Winum crypto games and Winum crypto casino offerings where available, you acknowledge that online gambling carries financial risk and should be approached with caution and self-discipline. These Terms are published in English as spoken in India, and in the event of any translation, the English version shall prevail in case of discrepancy.